Items purchased online can be shipped directly to your door or picked up from the warehouse address provided for local pickup.This section explains what you need to know about managing your order – delivery and pickup.
How It Starts
After you place an order, you will receive an email with an invoice of your order information. If you have ordered multiple items,you may receive additional emails for each item.
The order confirmation email provides a summary of the items in your order in the form of an invoice. If you choose to have an item delivered, it will display the delivery address. For both delivery and pickup orders, you need to reply back with an approval to TNC’s as applied to a specific order.
If you choose to have an item delivered, we’ll send a shipping notification email when the item leaves our warehouse. This email includes the order number, order date, order summary, and shipping information.
You can enter the tracking number on the carrier’s website to check the status of your shipment.
Once your items are available to be picked up, we’ll send a pickup information email.
Your items need to be picked up by the date indicated on your pickup information email, to avoid cancellation we’ll send a reminder email if your item is still waiting to be picked up.
Shipping & Delivery
Free shipping only applies to commercial addresses in the continental United States (Excludes Alaska, Hawaii, and APO). Free shipping will only apply to normal/standard shipping and cannot be adjusted with overnight or priority shipping.
Guaranteed Shipping Services
We use UPS to ship your package and where available, you can choose a faster delivery method for each item on your order, for an additional fee. Delivery times will vary according to your delivery location/address,availability of your items at the time of shipping, and time of placement of order.
International Location UPS/USP
Shipping charges do not include taxes and duties. UPS/USPS may ask to collect taxes/duties; please contact your local UPS/USPS office or local government for details. OEM auto parts is not responsible for any tax or duty fees.
Shipping or Delivery Time
The “Ship” or “Delivery” time depends on multiple factors including the time when the item leaves the warehouse. We generally take 24-48 hrs to have the part inspected and ready to be picked up. Shipping time on any non-freight part is 5-7 business days and for freight part it’s 7-10 business days.
We at OEM Auto Parts LLC understand that a speedy delivery is of utmost importance and we are doing everything we can to fulfill the orders as quickly as possible. But at times due to force majeure we might not be able to deliver on time but the chances of such will be low. And incase, of customised parts or custom requirement the delivery will take more time than usual and shall be conveyed to the customer during placement of order.
In any case that we run low on product availability after confirming shipping and delivery times, then we will notify you by email of the new ship and delivery times.
Usual Shipping Time –
DOMESTIC (48 STATES): UPS/USPS Ground (1-5 business days)
ALASKA & HAWAII: USPS Priority Mail (3-7 business days)
APO: USPS Priority Mail (2-4 weeks)
INT’L: UPS/USPS/GSP Int’l (3-7 business days)
PUERTO RICO: USPS Priority Mail (3-7 business days)
CANADA: USPS Ground (3-7 business days)
For items getting shipped, if you have ordered multiple items, they may be shipped separately. Don’t worry, these aren’t additional charges. Your order total remains the same. You will receive an email confirmation for each shipment.
**Call Before Pickup**
We’ll send you a pickup notification email when your order is ready to be picked up at our warehouse. Please await the email before paying a visit to our store.
To ensure that your order is available shortly after you arrive, feel free to contact our sales agent and make them aware that you are coming to pick up your items at a certain time. Simply check in with the contact provided when you get to our location.
Call Before Pickup – Service Hours
For your convenience, please make sure to arrive within the available will call service hours which is Monday to Friday from 10:00 AM to 6:00 PM to ensure that you are able to pick up your items.